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Conn. Attorney General Scrutinizes Eversource Outage System

Power Lines
Erika Wittlieb
The power outage reporting system is the latest in a string of complaints about how utility companies have handled severe weather.


After this weekend’s strong storms, Connecticut’s Attorney General says he’ll investigate failures in Eversource’s power outage reporting system.

Attorney General William Tong said the energy company’s automated system has been riddled with errors and dysfunction since it was first developed at taxpayer expense after storms in 2011 and 2012.

“Communication generally was down for a good part of the extreme weather events," Tong said. "That’s not acceptable, it has to stop and I’m going to get to the bottom of it.”

Tong said he’ll add the issue to an open docket on Eversource’s response to Tropical Storm Isaias currently before the state’s Public Utilities Regulatory Agency.

“We paid for them to upgrade their communication systems. We expect those communication systems to work and to work well. And time and again these systems continue to fail us.”

A spokesperson for Eversource said they agreed with Tong that issues with the reporting system were unacceptable, and said the company is committed to ensuring it doesn’t happen again.